Returns (draft)

Draft, not in force. The store is not open. Items in [TBC] brackets are to be completed before it opens.

What can be returned

Opened or used products and liquids cannot be returned, for hygiene and safety reasons.
Unopened products in their original sealed packaging: [TBC: whether accepted, time limit, who pays return shipping].
Wrong or damaged items: tell us within [TBC] days of delivery, with your order number. [TBC: replacement or refund]

Faulty devices

Warranty period for defective devices: [TBC].
How to make a claim: [TBC].

Batteries and liquids

Devices with lithium batteries and liquids containing nicotine must be packed and shipped under carrier rules. Do not send anything back until we have given you a return authorization and instructions. [TBC: return shipping method]

Refunds

Refunds are made to the original payment method within [TBC] days of approval.

Contact

[TBC: returns email]